About the Role: We are looking for a data-savvy, proactive, and customer-focused Sr Business Analyst |Monetization & Usage to drive product adoption, usage, and expansion among our existing customer base. This role sits at the intersection of product expertise, customer success, and sales and is key to identifying and executing upsell opportunities.
Key Responsibilities
- Develop deep expertise in our product offerings, features, and use cases.
- Monitor and analyze customer usage data to identify customer behavior and trends, gaps, and opportunities to generate actionable insights for increased adoption or upsell.
- Work closely with Implementation, Customer Success, and Product teams to understand customer needs and pain points.
- Proactively reach out to customers with tailored recommendations for additional features, modules, or packages that could add value to their workflow.
- Create clear, benefit-driven communication materials (emails, presentations, case studies) to articulate the value of upgrades or expansions.
- Conduct product walkthroughs, demos, or Q&A sessions to support upsell conversations.
- Track and report the success of upsell campaigns, customer engagement efforts, and revenue impact.
- Build and maintain strong relationships with key customer stakeholders.
Education & Experience
- Bachelor’s or Master’s degree in Engineering, Computer Science, Business Analytics, or related field.
- Minimum of 5+ years of experience as a Product Analyst or in a similar role, preferably in SaaS, ERP, or EdTech environments.
Skills & Competencies
- Deep understanding of product lifecycle, agile development methodologies, and feature prioritization frameworks.
- Strong analytical and critical thinking skills to interpret product usage and customer behavior.
- Excellent written and verbal communication skills.
- Experience in SaaS, customer success, product marketing, or a similar role.
- Ability to understand and clearly explain complex product features and benefits.
- Self-starter with a growth mindset and customer-centric approach.
- Advanced proficiency in Excel and at least one BI/Analytics tool (e.g., Power BI, Tableau, Looker, etc.).
- Strong command of product analytics platforms such as Mix panel, Amplitude, Google Analytics, or similar.
- Excellent collaboration abilities across cross-functional teams.
- Experience working in fast-paced environments with complex enterprise products.
Desirable Attributes
- Experience with education software, ERP systems, or large-scale enterprise solutions.
- Familiarity with tools like JIRA, Confluence, Figma, and Hotjar.
- Hands-on experience with A/B testing tools and experimentation techniques.
- Strong presentation skills – able to communicate findings to both technical and non-technical stakeholders.
What We Offer?
At Serosoft, we believe in fostering a culture of innovation, collaboration and excellence. Discover what makes Serosoft the perfect place to thrive:
- Learning & Growth: We support your professional development at every step.
- Cutting-Edge Technologies: Engage in pioneering and innovative projects.
- Global Opportunities: Expand your horizons & work on international assignments.
- Exciting Events & Outings: Enjoy vibrant celebrations and team activities.
- Best of Breed Compensation: Competitive pay that rewards your skills & contributions.
- 5 Days a Week: Embrace a healthy work-life balance.
- Group Health Insurance: Your health and well-being are our priority.
- Open Door Policy: Your ideas and feedback are always welcomed.
- Beautiful Office in Indore: Work in India’s cleanest city, right in the heart of it!
Join our dynamic team and be part of an innovative company where your efforts will directly shape the future of global education.
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