We are seeking a dynamic and tech-savvy Product Specialist (Trainer) to join our Learning & Development team in a fast-paced product-based environment. In this role, you will be instrumental in onboarding new engineering, product, and operational talent, ensuring they ramp up efficiently and align with our engineering and product delivery standards.
You will own the end-to-end training lifecycle for new hires, continuously update learning materials to match our evolving product features, produce high-quality training videos, and manage rigorous knowledge assessments. If you have a passion for technology, adult learning, and building scalable learning content, this is the right place for you.
Key Responsibilities
- New Hire Onboarding & Training: Lead comprehensive onboarding and technical/functional training programs for all incoming new hires, ensuring a seamless transition into our product ecosystem and company culture.
- Content & Curriculum Maintenance: Regularly update and refine training manuals, guides, slide decks, and documentation to keep pace with continuous product updates, deployments, and shifting business processes.
- Training Video Creation: Design, record, and edit engaging self-paced training videos, tutorials, and screencasts for our internal Learning Management System (LMS) to support asynchronous and remote learning.
- Assessments & Evaluation: Design, execute, and evaluate post-training quizzes, coding/practical tests, and feedback surveys to measure learning retention, track new hire progression, and identify areas for improvement.
- Stakeholder & Team Collaboration: Work closely with the Assistant Manager – L&D, engineering leads, and product managers to understand capability gaps and align training modules with product roadmaps.
Education & Experience
- Bachelor’s or Master’s degree in Human Resources, Business Administration, Computer Science, Communications, or a related field.
- 3 to 8 years of proven experience as a Trainer, Technical Trainer, or L&D Specialist.
- Experience within a product-based technology company or SaaS environment is preferred.
Skills & Competencies
- Proficiency in video creation and editing tools.
- Familiarity with LMS platforms and digital assessment tools.
- Strong understanding of technical concepts and the ability to simplify complex product features for diverse audiences.
- Strong public speaking and presentation skills.
- Ability to develop and maintain training content, curriculum, manuals, guides, slide decks, and documentation.
- Ability to design and evaluate quizzes, coding/practical tests, and feedback surveys.
- Strong cross-functional collaboration skills with the ability to work effectively with engineering, product, and L&D stakeholders.
- Understanding of adult learning principles and digital learning practices.
Personal Attributes
- Dynamic, tech-savvy, and passionate about technology, learning, and employee development.
- Strong attention to detail and commitment to quality and accuracy.
- Self-motivated, proactive, and adaptable in a fast-paced and evolving product environment.
- Creative and innovative in developing engaging and scalable learning content.
- Strong interpersonal and communication skills.
- Ability to collaborate effectively with cross-functional teams.
- Strong focus on learning effectiveness, knowledge retention, and successful new-hire ramp-up.
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What We Offer?
At Serosoft, we believe in fostering a culture of innovation, collaboration,
and excellence. Discover what makes Serosoft the perfect place to thrive:- Learning & Growth: We support your professional development at every step.
- Cutting-Edge Technologies: Engage in pioneering and innovative projects.
- Global Opportunities: Expand your horizons and work on international assignments.
- Exciting Events & Outings: Enjoy vibrant celebrations and team activities.
- Best of Breed Compensation: Competitive pay that rewards your skills & contributions.
- 5 Days a Week: Embrace a healthy work-life balance.
- Group Health Insurance: Your health and well-being are our priority.
- Open-Door Policy: Your ideas and feedback are always welcome.
- Beautiful Office in Indore: Work in India’s cleanest city, right in the heart of it!