We are looking for a Junior Consultant – Implementation who will be responsible for supporting the delivery of ERP implementations for educational institutions. The ideal candidate will have basic functional knowledge, good learning ability, and a customer-first mindset to support smooth client onboarding and system adoption.
Key Responsibilities:
- Assist in conducting requirement-gathering workshops and stakeholder interactions to understand client needs and support functional specifications.
- Support end-to-end ERP implementation projects—including planning, execution, monitoring, and client communication.
- Assist in configuring ERP modules based on client-specific business processes, ensuring timely and quality delivery.
- Support in delivering functional training sessions for stakeholders and end-users, both remotely and on-site.
- Collaborate with cross-functional teams to troubleshoot issues, provide support, and ensure successful deployments.
- Maintain clear and consistent communication with clients and internal teams regarding project progress, milestones, and risks.
- Assist in creating and maintaining project documentation, including Statements of Work (SoWs), User Acceptance Testing (UAT) plans, and change requests.
- Provide post-go-live support to ensure client satisfaction and solution adoption.
- Understand the difference between project-based and product-based delivery models; support accordingly.
- Coordinate with the product team to align on client requirements and enhancements during and after implementation.
- Adhere to project timelines and schedules while supporting all deliverables as per defined standards.
- Assist in performing data mapping and validation activities to support system configuration and data migration.
- Support prototype development for client-specific use case scenarios.
- Handle and resolve client queries with guidance, offering functional support and practical workarounds when needed.
- Assist in troubleshooting ERP issues during and post-implementation.
Education & Experience:
- 0–2 years of experience in ERP implementation, project coordination, or client servicing roles.
(freshers with strong aptitude can apply). - Exposure to the education technology domain or enterprise software is desirable.
- Basic understanding of business processes with the ability to map them to ERP functionalities.
- Familiarity with MySQL or similar relational databases is a plus.
- Good communication and presentation skills.
- Strong analytical thinking and problem-solving abilities.
- Proficient in MS Excel and project documentation tools.
- Willingness to travel based on project needs.
What We Offer?
- Be a part of a fast-growing tech leader in EdTech.
- Work with leading educational institutions across the globe.
- Engage in challenging and rewarding ERP implementation projects.
- Career growth in project management, product consulting, and leadership roles.
Join our dynamic team and be part of an innovative company where your efforts will directly shape the future of global education.
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