About the Role:
The Desktop Support Engineer is responsible for ensuring seamless IT operations by providing technical support, maintaining hardware and software systems, and troubleshooting issues across the organization. This role requires hands-on expertise in system configurations, network troubleshooting, and IT infrastructure management to support business continuity and efficiency.
Key Responsibilities:
- Act as the first point of contact for IT-related issues, responding promptly to user requests.
- Install, configure, and troubleshoot Windows OS (7, 8, 10, 11), along with essential software applications.
- Manage and maintain desktops, laptops, printers, servers, and other IT peripherals (monitors, keyboards, hard drives, etc.).
- Perform hardware diagnostics and repairs, ensuring minimal downtime.
- Assist in onboarding new employees, including system setup and access provisioning.
- Ensure timely system upgrades, patch management, and security updates.
- Monitor IT assets, maintain inventory records, and track software licenses.
- Support network configurations, Wi-Fi setup, and troubleshooting (Fortigate, Aruba, Ruckus).
- Perform basic server administration and backup management to prevent data loss.
- Install and configure print servers and CCTV cameras as required.
- Collaborate with cross-functional teams to align IT support with business objectives.
Education & Experience:
- Bachelor’s or Master’s degree in Computer Science, IT, or a related field.
- 2+ years of hands-on experience in IT support, desktop troubleshooting, and hardware maintenance.
Skills & Competencies:
- Proficiency in Windows OS installation, troubleshooting, and patch management.
- Strong knowledge of desktop & laptop hardware repairs and upgrades.
- Basic understanding of networking concepts, LAN/WAN troubleshooting, and firewall configurations.
- Familiarity with cloud platforms (AWS, Azure) is a plus.
- Ability to conduct routine IT audits and verify backup integrity.
- Hands-on experience in setting up and managing Wi-Fi networks, print servers, and security systems.
- Strong analytical and problem-solving skills with a proactive approach.
- Excellent verbal and written communication skills to support users effectively.
- Certifications like CCNA, CCNP, or equivalent is highly desirable.
What We Offer?
At Serosoft, we believe in fostering a culture of innovation, collaboration, and growth. Discover what makes Serosoft the perfect place to thrive:
- Learning & Growth: We support your professional development at every step.
- Cutting-Edge Technologies: Engage in pioneering and innovative projects.
- Global Opportunities: Expand your horizons & work on international assignments.
- Exciting Events & Outings: Enjoy vibrant celebrations and team activities.
- 5 Days a Week: Embrace a healthy work-life balance.
- Group Health Insurance: Your health and well-being are our priority.
- Open-Door Policy: Your ideas and feedback are always welcome.
- Beautiful Office in Indore: Work in India’s cleanest city, right in the heart of it!
Join our dynamic team and be part of an innovative company where your efforts will directly shape the future of global education.