About the Role
We are looking for dynamic, customer-focused, and tech-savvy graduates to join our Customer Success team. As a Consultant – Customer Success, you will work closely with universities and higher education institutions to help them successfully adopt and maximize the value of our ERP solution. You will collaborate with customers to understand their requirements, resolve queries, deliver product guidance, and build long-term relationships while working alongside Product, Technology, and Implementation teams.
This role offers an excellent opportunity to build a career in Enterprise SaaS, Customer Success, and the Higher Education Technology domain.
Responsibilities
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- Record and document customer interactions through the ticketing system.
- Develop strong product knowledge and understand customer data configuration to provide effective solutions.
- Communicate clearly and professionally with clients through verbal and written channels.
- Monitor customer accounts and identify opportunities to improve product adoption.
- Provide guidance to clients on various product modules and encourage effective product usage.
- Troubleshoot software-related issues and recommend efficient solutions.
- Present new product features and enhancements based on customer needs.
- Track, analyze, and prepare reports on product usage and customer engagement.
- Coordinate with internal teams to resolve customer issues and improve product and service quality.
- Collaborate with Product, Technology, and Implementation teams to provide customer feedback and drive continuous improvement.
- Travel to client locations, as required, for implementation support, training, and relationship management.
Education & Experience
- B.E./B.Tech graduates (CS & IT Background)
- MBA (Business Analytics/IT) students and graduates.
- Candidates with a technical background (e.g., B.Tech + MBA) are encouraged to apply.
Eligibility Criteria
- Minimum 75% throughout in Class X, Class XII, Graduation, and current PG/MBA.
- If academic scores are awarded as CGPA/CGPI/Percentile, they should be converted into percentage and must meet the above eligibility criteria.
- Candidates should possess excellent verbal and written communication skills in English.
- Candidates must be available to join immediately or within one month.
Skills
- Excellent verbal and written communication skills in English.
- Strong analytical and logical problem-solving abilities.
- Customer-centric mindset with excellent interpersonal skills.
- Strong presentation and stakeholder management skills.
- Ability to work collaboratively in a team-oriented environment.
- Quick learner with a willingness to understand enterprise software solutions.
- Basic knowledge of ERP systems, CRM tools, SQL, or ticketing platforms will be an added advantage.
Your Journey with Academia by Serosoft
At Academia by Serosoft, we believe in investing in our people from day one. As a new team member, you will join us as a Management Trainee for the first three months, during which you will receive comprehensive training, mentorship and hands-on exposure to our products, customers and business processes. This structured learning experience is designed to prepare you for your role as a Consultant – Customer Success, enabling you to confidently support our customers and grow your career with us.