Senior Consultant Customer Success
Job Description
We are looking for candidates with strong customer-oriented consultative skills. Your role as a software support consultant will be to work in partnership with Serosoft clients, advising them how to use our product in order to meet their business objectives or overcome problems.
Responsibilities:
- Recording and documenting activity through the ticketing system
- Provide first line support to clients via telephone/email/tickets according SLA metrics decided by the company
- Troubleshoot and resolve software related issues
- Answering customer questions
- Receive, Review and Manage client’s data in the software
- Facilitate valuable and clear verbal and written communication with clients
- Coordinate with internal teams to identify & resolve issues as well as opportunities for improvement of system and services
- Travel on-site depending on project demand
- Provide strategic guidance to client personnel on various modules of ERP
Requirements:
- Experience using business ERP/Enterprise applications (Preferably in Education Domain)
- Strong logical and troubleshooting skills
- Excellent communication skills
- Outgoing and personable
- Teamwork skills
- A bachelor’s or equivalent degree in computer science
- 4+ years of relevant experience