About the Role: We are looking for a Project Consultant who will be responsible for managing and delivering successful ERP implementations for educational institutions. The ideal candidate will have strong functional knowledge, excellent project execution capabilities, and a customer-first mindset to ensure smooth client onboarding and system adoption.
Key Responsibilities:
- Conduct requirement-gathering workshops and stakeholder interviews to understand client needs and define functional specifications.
- Lead end-to-end ERP implementation projects—including planning, execution, monitoring, risk mitigation, and client communication.
- Configure ERP modules based on client-specific business processes, ensuring timely and high-quality delivery.
- Deliver engaging functional training sessions for stakeholders and end-users, both remotely and on-site.
- Collaborate with cross-functional teams to troubleshoot issues, provide resolutions, and ensure successful deployments.
- Maintain clear and consistent communication with clients and senior management regarding project progress, milestones, and risks.
- Create and maintain comprehensive project documentation, including Statements of Work (SoWs), User Acceptance Testing (UAT) plans, and change requests.
- Provide effective post-go-live support to ensure client satisfaction and solution adoption.
- Understand the difference between project-based and product-based delivery models; adapt approaches accordingly.
- Coordinate with the product team to align on client requirements and enhancements during and after implementation.
- Adhere to project timelines and schedules while ensuring all deliverables meet defined standards.
- Perform data mapping and validation activities to support system configuration and data migration.
- Conduct prototype development for client-specific use case scenarios.
- Efficiently handle and resolve client queries, offering functional guidance and practical workarounds when needed.
- Troubleshoot ERP issues during and post-implementation, ensuring minimal disruption to client operations.
Education & Experience:
- Minimum 4 + years of experience in ERP implementation, project consulting, or client servicing roles.
- Experience in the education technology domain or enterprise software is highly desirable.
Skills:
- Strong grasp of business processes with the ability to map them effectively to ERP functionalities.
- Familiarity with MySQL or similar relational databases is a plus.
- Excellent communication, presentation, and stakeholder management skills
- Strong analytical thinking and problem-solving abilities
- Proficient in MS Excel and project documentation tools
What We Offer?
At Serosoft, we believe in fostering a culture of innovation, collaboration and excellence. Discover what makes Serosoft the perfect place to thrive:
- Learning & Growth: We support your professional development at every step.
- Cutting-Edge Technologies: Engage in pioneering and innovative projects.
- Global Opportunities: Expand your horizons & work on international assignments.
- Exciting Events & Outings: Enjoy vibrant celebrations and team activities.
- Best of Breed Compensation: Competitive pay that rewards your skills & contributions.
- 5 Days a Week: Embrace a healthy work-life balance.
- Group Health Insurance: Your health and well-being are our priority.
- Open Door Policy: Your ideas and feedback are always welcome.
- Beautiful Office in Indore: Work in India’s cleanest city, right in the heart of it!